FAQ's
- What is Pantry Punch?
Pantry Punch is a modern online grocery store specializing in offering hard-to-find snacks, spices, and grocery items from around the globe. Delivered right to customers in Canada at fair prices.
- Do you accept returns?
Due to the nature of our food products, we are unable to accept returns. This policy ensures the highest quality and safety standards for all our customers. If you encounter any issues with your order or delivery, please don’t hesitate to reach out to us at hi@pantrypunch.com, and we’ll be happy to assist you.
- Are you an authorized reseller of these products?
While Pantry Punch is not an authorized reseller, we source and deliver these products with the goal of providing access to global items that are often unavailable in Canada. We take pride in our transparent service and aim to build trust with our customers through quality products and excellent customer care.
- Do you offer international shipping?
Currently, we focus on serving customers across Canada, offering products from the U.S. and other countries, so you don’t have to deal with international shipping fees or cross-border hassles.
- How do you price your products?
We are committed to offering global products at fair prices, avoiding the heavy international shipping costs and duties that typically come with ordering directly from abroad.
- Will Pantry Punch ever offer its own products?
Yes! Pantry Punch is working toward developing our own line of curated products and collaborating with chefs to bring you exclusive, innovative items you won’t find anywhere else.
- How is Pantry Punch different from other online grocery stores?
Unlike other online grocery platforms, Pantry Punch specializes in offering hard-to-find U.S. and international products that are often unavailable in Canadian stores. We provide Canadians access to these products without the hassle of cross-border shipping or duties, making us a unique destination for globally sourced pantry staples and snacks.
- How long does shipping take?
Shipping times vary depending on your location within Canada, but we aim to deliver your order as quickly as possible. We fulfill your order by next business day. You’ll receive a tracking number with every order so you can stay updated on your delivery status. Typically shipping take 3-5 business days.
- Do you ship to the United States or internationally?
At this time, Pantry Punch only ships within Canada. Our focus is on bringing the best global products to Canadian customers.
- How can I trust that the products I order are authentic?
We take great care in sourcing our products and ensuring they meet high standards. While we are not an authorized reseller, Pantry Punch is committed to providing our customers with quality products, and we strive for transparency in everything we do.
- Can I collaborate with Pantry Punch?